YSS Rostering

Care workers and the people they support, side by side.

Customer agreement and refunds

Version 2026-11-04-draft · updated 4 November 2026

Draft: to be checked by a lawyer before it is final.

1. This agreement

This agreement is between your organisation and Yegon Software Services, ABN 63 894 973 709, who runs YSS Rostering (“we”). The person who accepts it confirms they can agree on the organisation's behalf.
Your staff also accept YSS Rostering's terms of use when they first sign in, and our privacy policy explains how information is handled.

YSS Rostering costs A$4.00 per active staff member a month, with no GST added (YSS Rostering isn't registered for GST). There are no set-up fees, contracts or other charges.
New organisations get a 14-day free trial. You add a card to start it, but nothing is charged until the 1st of the month after the trial ends.
After that we charge on the 1st of each month, in advance, for the staff whose accounts are active. When you add or remove staff during a month, the difference for the rest of that month is added to or taken off your next invoice.
Payments are handled by Stripe. Invoices are on the Billing page.
We'll email your admins at least 30 days before any price change.

You can cancel any time, with no fee: Manage → Billing → Cancel subscription.
Your organisation keeps using YSS Rostering until the end of the month already paid for. We don't refund part months.
If we charge you by mistake (for example twice, or the wrong amount), tell us and we'll refund the difference in full.
Nothing in this agreement takes away your rights under the Australian Consumer Law. If YSS Rostering has a major failure, you may be entitled to a refund.

We'll email your admins, and you have 7 days to update the card. After that, YSS Rostering is locked for your staff until the payment goes through. Nothing is deleted while it's locked.

The information you enter stays yours. We use it only to run YSS Rostering for you, as our privacy policy says.
You're responsible for what you enter: having consent from clients (or a parent or guardian for a child), keeping it correct, following the Privacy Act and NDIS rules, and keeping the records you're required to keep.
When you cancel, we keep your information for 90 days. Ask us in that time and we'll give you a copy. After that it's deleted.
An admin can also delete your organisation under Manage → Billing. Your staff lose access straight away and no more payments are taken. Any admin can reverse it within 30 days. After that your information is deleted automatically and can't be recovered, so first download any records you must keep: NDIS rules usually require 7 years.

Give accounts only to people who work for you, remove access when someone leaves, and check staff screening and qualifications before rostering them.

We work to keep YSS Rostering running and your information safe, but it can sometimes be unavailable. Keep a backup way to reach urgent care information. YSS Rostering is not an emergency service: call 000.
As far as the law allows, our total liability is limited to what you paid us in the 12 months before the claim, and we aren't liable for indirect losses. This doesn't limit the Australian Consumer Law.

If we change this agreement, we'll tell your admins and ask them to accept the new version.
This agreement is governed by the law of Victoria, Australia.